Do you enjoy helping others with their technical problems?
Would you be interested in working from home doing tech support?
There are lots of companies that actually hire work from home technical support reps! Shortcode
What is Technical Support?
Technical support is an industry that provides trouble-shooting and customer service for tech items and services.
Let’s say you buy a smart TV. You try to set it up, but you’re having trouble getting it to connect to the internet. You call the support line and someone will help you try to get it set up. That right there is tech support!
Skills Needed For A Technical Support Role
For most technical support positions, you don’t need a degree or any sort of special certification.
You do, for the most part, need the basic skills and equipment that any work from home support job needs: empathy, be quick on your feet, a computer, a headset, and sometimes a phone line.
You may also need some knowledge about the products you will be providing support for.
How Much Does Tech Support Pay?
According to PayScale, the average Technical Support Specialist makes about $51,221 every year.
This of course includes tech support specialists that work from home and also one that work on-site.
As far as work from home positions go, I’ve seen hourly rates anywhere from $10-$20/hr.
Work From Home Tech Support Jobs
2U is a company that makes digital content in the education niche. They hire work from home tech support reps to help answer questions and problems from students and workers.
ABC Financial is a company that creates customer management software for gyms and health clubs.
They hire tech support reps to help customers troubleshoot the software.
Accolade Support provides call center services to companies like Walmart, Walgreens, Dell, and more.
They hire both tech support reps and customer service reps.
AdviseTech / Advise Tech is looking for qualified IT Technicians. You need a minimum of 10 years of field and help desk experience.
Did you know that Apple hires work from home tech support reps? Apple hires full-time and part-time “At Home Advisors” to help customers troubleshoot their Apple products.
They provide benefits and competitive hourly pay.
Conduent is a company that hires customer service and tech support reps to provide support to customers.
frontline call center
Frontline hires technical support reps to provide phone support, chat support, and email support for software and hardware.
They are hiring reps in the following states: Florida, Georgia, Louisiana, Michigan, Nebraska, North Carolina, South Carolina, Ohio, Utah, Virginia and Washington.
Geeks Online hires tech support specialists to help customers with remote computer repair and software issues.
Kelly Connect hires customer support reps and tech support reps for different companies (including Apple!).
They offer paid training at $13.50/hr with an increase of $1 after 90 days.
one support tech solutions (formerly telenetwork)
One Support Tech Solutions is a managed IT business (offers IT solutions to businesses).
They offer in-office and work from home technical support positions.
They hire in the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Illinois, Kansas, Mississippi, Missouri, Nevada, New Mexico, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia and Wisconsin.
plumchoice (now square trade)
Plumchoice / Square Trade is a company that offers protection plans for electronic devices.
They hire work from home and on-site tech reps and repair technicians.
Support.com is a tech support company that hires tons of virtual tech support specialists to help customers with their electronic items.
What makes Support.com interesting, is that they don’t just support a specific item or brand of items, but they help customers with almost any electronic item that they own (phones, gaming items, appliances and more).
Teleperformance is an outsourced tech support and customer service company.
They also promote from within and try to foster a good work-life balance for employees.
TTEC (Also known as TeleTech), provides tech support and customer support for companies who want to outsource their support services.
VenU is a company that provides education services. They hire work from home technical support specialists.
To work for VenU you need to have high-speed internet, a phone, and a computer.
They would also like you to have some kind of programming experience.
vivint smart home
Vivint provides smart home security services. They hire remote support technical reps.
Xerox is a huge company that hires many remote workers for a variety of positions (tech support included).
To work for Xerox doing tech support, you’ll need at least a high school diploma, some customer service experience, and some understanding of Xerox products.
Where to Find Other WFH Jobs:
If you’re looking for other work from home or flexible jobs, here are some other places you can look:
Rat Race Rebellion – They post job leads every single day for flexible and work from home jobs.
FlexJobs – This is a great resource for finding legitimate work from home jobs!